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COMPANY	DISTRIBUTOR SUPPORT
About Us	Become A HI-REV Lubricants Distributor
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HI-REV 2024 ALL RIGHTS RESERVED | PERSONAL DATA & PRIVACY POLICY | TERMS OF USE
RETURN & REFUND | SHIPPING TERMS

PERSONAL DATA and PRIVACY POLICY

This Personal Data Privacy Policy (“Policy”) formulated in accordance with the Personal Data Protection Act 2010 (“Act”). POSIM PETROLEUM MARKETING SDN BHD 198501007134 (139576-M) (“POSIM”) is mindful and committed to the protection of your Personal Data (“Personal Data”) and your privacy.

(A) Collection of Personal Information

In order for us to provide you with our Product and/or Services and to operate in an efficient and effective manner, we may need to collect relevant Personal Data as defined in the Act from you either manually or through our website, social media or other communication channels. Personal Data collected by us include but is not limited to:

Name
Identity Card Number
Address
Bank Account Details
Telephone Number
Credit Card Details
Business Details

The failure to supply such Personal Data may:-

Result in us being unable to provide customers/prospective customers with the notices, services and/or products requested; and/or
Result in us being unable to update you on our latest product

We may either contact you for the purpose as set out in (B) below via telephone calls, emails, short message services or by any other mean of communication as seen appropriate.

B. Purposes of Processing

POSIM processes Personal Data mostly for business purposes. These purposes may include but not limited to the following:

To communicate with you
To inform you of our products and services
To respond to your queries
To send you promotional material
To process applications for and the provision of POSIM’s Products and/or Services
For marketing purposes and research purposes
For any other lawful purposes in relation to our activities/operations as permitted by the Act and applicable laws/regulations

C. Disclosure to Third Parties

POSIM may disclose Personal Data to our affiliates or third parties that perform services on POSIM’s behalf and in doing so we will comply with all applicable laws, regulations and industry standards.

Our affiliates on 3rd parties may include:

Holding company, affiliates, subsidiaries, associate companies and jointly controlled entities; and
Partners, advertisers, event companies or sponsors

These disclosures to the above parties would enable marketing and promotion activities of their products/services to you.

D. Acceptance of The Policy

You are given notice that the Products and/or Services will only be made available to you upon your accepting and expressly consenting to the terms of this Privacy Policy, where such express acceptance and consent shall be evidenced by you clicking or checking or indicating accordingly on the relevant consent portion of the registration forms or such other documents as may be furnished to you, as the case may be.

By so indicating your acceptance of the term of this Privacy Policy, you shall be deemed to have expressly consented to the processing of Personal Data by POSIM or any of its authorized agents, employees, partners and/or contractors for purposes as outlined.

You hereby agree and accept that by registering and/or continuing to use the Products and/or Services, you authorize and consent to Personal Data being processed by and where required, disclosed to classes of third parties as identified by POSIM for the purposes of POSIM providing the Products and/or Services in accordance with the Act.

E. Marketing and Promotional Purposes

We may also process Personal Data for communicating:

Our promotional alerts/materials, newsletters, updates, mailers, special privileges, festive greetings, on those of our partners, sponsors or advertisers
Invites to events or activities organised by us, our partners, sponsors or advertisers
Registering your participation or attendance to an event or activity including any subsequent updates in relation to that event or activity

The above communications may be carried out via postage, personal delivery, courier service, email, call or message either through electronic devices or mobile applications, or any other platforms on the internet.

F. Withdrawal of Consent

Notwithstanding anything to the contrary, you may at any time withdraw your consent to POSIM processing any Personal Data or to any part or portion of the same by sending to POSIM at the address set out below a written notice of withdrawal and within the period prescribed under the PDPA. POSIM shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of POSIM’s other legal obligations.

If you do not wish to have your personal data shared with any other party, or if you do not wish to be solicited for products or services offered by POSIM or any other parties including third parties, kindly forward us your written request to the contact details as provided below.

You shall, upon written request, be granted access to Personal Data held or stored or processed by POSIM. To avoid confusion, “access” for the purposes of this provision shall mean notification of such personal data of yours that is processed by or on behalf of POSIM and to have a copy of such personal data communicated or conveyed to you in an intelligible form of POSIM’s choosing.

G. Correction of Personal Data

You may at any time make a written request directing it to the same contact details as provided below to correct any/or update Personal Data that is inaccurate, incomplete, misleading or out-of-date and POSIM shall, upon receipt of your written request for correction(s), take all necessary measures to give effect to such correction(s).

Division :	POSIM PETROLEUM MARKETING SDN BHD 198501007134 (139576-M)
Address :	Wisma POSIM, Lot 72, Persiaran Jubli Perak, Sekysen 22, 40000 Shah Alam, Selangor Darul Ehsan, Malaysia.
Telephone :	+603-5102 2999
Fax :	+603-5191 7750
Email :	marketing@posim.com.my

All written requests under Part F and G above, and also any request for further information regarding policies and procedures and Personal Data handled by us can be redirect to:

H. Revision to Privacy Notice

POSIM may revise this notice at any time without prior notice and we may notify you such revision via our website or other means of communication. We advise that you check this Personal Data And Privacy Policy on a regular basis.

For additional reference, you may also look up Group Privacy Notice on Lion Group website at http://liongroup.com.my/.

Terms of Use This Website is owned by POSIM PETROLEUM MARKETING SDN. BHD. (“Company”). This Website is intended to provide you with information regarding products and services offered by the Company. By accessing, using, or downloading material from this Website, you agree to the following terms and conditions:

Agreements – The transactions you conduct through this Website may be subject to written agreements between the Company and you. The information, products and services contained in this Website do not change the terms of your written agreements with the Company. However, you agree to be bound by the transactions you conduct through this Website.

Password – You may receive a password to access certain areas of this Website. You are responsible for maintaining the confidentiality of the password, and are fully responsible for all activities that occur under your password. You agree to (a) immediately notify the Company of any unauthorized use of your password or any other breach of security, and (b) ensure that you fully log off from the Website at the end of each session. This Website does not require you to change your password; however, the Company encourages you to periodically change your password. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

Privacy Policy Statement – For each user of this Website, the Company's Web server automatically recognizes the user’s domain name and e-mail address (where possible). Please be advised that if a user gives his/her ID or password to another person to use to log on to this Website, that person will be treated as if he/she is the original user.

The Company may collect:

The domain names and the e-mail addresses of users of this Website

The e-mail addresses of those who post messages to any bulletin board on this Website

The e-mail addresses of those who communicate with the Company via e-mail

The e-mail addresses of those who make postings to any chat areas on this Website

Aggregate and user-specific information, such as:

What pages users access or visit

IP address used for tracking

Information volunteered by the user, such as:

Survey information

Vehicle and vehicle service information

Site registrations

The information the Company collects is:

Used for internal review

Used to improve the content of this Website

Used to customize the content and/or layout of this Website for individual users

Used to notify users about updates to this Website

May be shared with other reputable organizations to help them contact users for marketing purposes and commercial purposes.

With respect to cookies: The Company uses cookies to:

Store user preferences

Record session information

Record user-specific information on what pages users access or visit

Alert visitors to new areas that the Company thinks might be of interest to them when they return to this Website

Record past activity at a site in order to provide better service when users return to this Website

Ensure that users are not repeatedly sent the same banner ads

Customize this Website's content based on users' browser type or other information that the user sends.

With respect to children: This Website is intended for users who are 18 years old or older. Therefore, the Company does not knowingly collect any personal information from children.

HI-REV respects your right to privacy. You can view our privacy policy here.

Privacy Policy Revisions: From time to time, the Company may use user information for new, unanticipated uses not previously disclosed in this privacy notice. If the Company's information practices change at some time in the future, the Company will post the policy changes to this Website to notify you of these changes. If you are concerned about how your information is used, you should check back at this Website periodically.

Privacy Policy Revisions: From time to time, the Company may use user information for new, unanticipated uses not previously disclosed in this privacy notice. If the Company's information practices change at some time in the future, the Company will post the policy changes to this Website to notify you of these changes. If you are concerned about how your information is used, you should check back at this Website periodically.

With respect to security: The Company has appropriate security measures in place in its physical facilities to minimize the loss, misuse or alteration of information that the Company has collected from users through this Website.

If you feel that this Website is not following its stated information policy or if you have objections regarding the operation of this Website, you may contact the Company.

Access – The Company hereby grants to each user of this Website a limited, revocable, non-transferable, and non-exclusive license to access this Website on the terms and conditions contained herein. The Company reserves the right to limit or terminate any user’s access to this Website, at any time, and without notice. Each user acknowledges and agrees that it has read and will be bound by the Terms of Use maintained on this Website. Each user further acknowledges and agrees that the Company may, from time to time, revise and change those Terms of Use, without notice to user, and user shall be bound by any such changes and revisions, and it shall be user's duty to make certain it is familiar with the then-current version of the Terms of Use. Each user also agrees to comply with any IT security procedures and policies that the Company may implement, from time to time, to protect the Company’s IT infrastructure. No user may allow a third party to access this Website without the prior approval of the Company, and the Company may deny such approval in its sole discretion. The Company may also condition any access to this Website on the user executing a written access agreement with the Company. Without limiting the generality of the foregoing, each user is prohibited from allowing a third party to access this Website with automated systems that extract data from this Website. The Company reserves the right to charge fees for access to this Website. Except as permitted by these Terms of Use or by the Company, no user shall post any content to this Website.

Use Restrictions – All the content on this Website, including all the text, graphics, logos, designs, titles, button icons, photographs, graphs, sounds, data, images, audio and video clips available on this Website (“Content”), is the property of the Company or its content suppliers, and is protected by Malaysia and international copyright laws. The compilation, collection, selection, arrangement, assembly and coordination of all Content available on this Website is the exclusive property of the Company and is protected by Malaysia and international copyright laws. All the Content available on this Website may only be used by you in connection with your personal or business activities with the Company. You may make copies of selected portions of the Content, provided that such copies are made only for the purpose of your personal or business activities with the Company, and only if you maintain any proprietary notices contained in such Content. Any other use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes, is strictly prohibited.

Disclaimer – THIS WEBSITE AND THE PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEBSITE OR THE PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEBSITE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS DISCLAIMER ALSO APPLIES TO YOUR USE OF ANY WEBSITE LINKED TO OR FROM THIS WEBSITE.

Accuracy – The Company attempts to be as accurate as possible; however, the information and materials contained in this Website may not be current. The Company makes no representations or warranties as to the accuracy, reliability, or completeness of the information, text, graphics, links, or other items contained in this Website or in any Website linked to or from this Website. The Company expressly disclaims liability for any errors or omissions in the information or materials contained in this Website or in any Website linked to or from the Website, and also disclaims any duty to update the information or materials or to advise you when the information or materials are revised or discovered to be inaccurate, incomplete or erroneous. The Company may invalidate any transaction that is based on erroneous or inaccurate information supplied to this Website by any person or the Company, its employees, contractors, or agents.

Links – This Website may include links to external Websites. These links are provided in order to help you quickly and easily find relevant Websites, services and/or products that may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these Websites are suitable for your purposes. Also, you may have linked to this Website from an external Website. We are not responsible for the owners or operators of any of these Websites nor for any goods or services they supply nor for the content of their Websites. Nothing contained in this Website should be construed as an endorsement by the Company of any of the external Websites. We do not give or enter into any conditions, warranties or other terms or representations in relation to any of these Websites nor accept any liability in relation to any of these Websites (including, but not limited to, any liability arising out of any claim that the content of any external Website infringes the intellectual property rights of any third party).

Viruses – The Company expressly disclaims any liability for any damage to your computer, information system, or other property due to your use of this Website or your downloading any materials, text or images from this Website, including, but not limited to, damage caused by viruses that may infect your computer or information system.

Trademarks – The trademarks, service marks, trade names, logos, and other indications of origin displayed in this Website are owned by the Company or a third party who has granted the Company a right to use them. Nothing contained herein should be construed as granting any person or entity the right to use any such marks displayed here without the written permission of the owner. Other product and company names mentioned in this Website may be trademarks or service marks of their respective owners.

Proprietary Information and Submissions – The Company does not wish to receive confidential or proprietary information from any user through its use of this Website. If users of this Website are (or are employed by) a competitor of the Company, users agree not to submit any competitively sensitive information, including, but not limited to, information with respect to the users’ (or their employer’s) customer lists, supply, inventory, output, territories, markets, prices, and other sales arrangements for services and products that compete with services and products of the Company. Should any user of this Website respond with information such as feedback data, questions, comments, suggestions, postings, or the like regarding this Website or any products, services, promotions, programs or policies, such information shall be deemed to be non-confidential and will become the property of the Company, and the Company shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, adapt, modify, create derivative works from, display, disclose, publish, broadcast, and distribute the information to others without any limitation or obligation whatsoever (including, but not limited to, the obligation to compensate user in any way). Users agree not to submit any material to this Website that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or that consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” Users may not use a false email address, impersonate any person or entity, or otherwise mislead the Company as to the origin of the material or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Changes – The Company reserves the right to make changes to this Website and to any products, services, promotions, programs, or policies described in this Website, and to suspend or terminate this Website or the products, services, promotions, programs, or policies at any time, for any reason, and without notice. Other Company Websites – These Terms of Use relate to the www.hi-rev.com.my Website. Other Company Websites may contain terms and conditions that are different from these Terms of Use. If you visit other Company Websites do not assume that these Terms of Use apply to any other Company Website.

Revised and New Terms of Use – The Company may, from time to time, revise and modify these Terms of Use. Your continued access and use of this Website bind you to any new terms or conditions.

RETURN AND REFUND POLICY

General

1. This policy is only applicable to Products purchased through our HI-REV Junction Webstore (as defined in the Terms and Conditions).

2. You may request for a refund of the Product purchased under the following circumstances:-

2.1 the Product is substantially different to the image on the Portal;

2.2 the Product is faulty;

2.3 incorrect Product was received;

2.4 the Product is damaged on arrival; or

2.5 non-receipt of the Product purchased.

Request for a refund shall be made via our hrj_webstore@posim.com.my under the Return and Refund Category. Request for a refund is subject to the terms and conditions in this policy.

3. We do not accept any exchange of Product. You can only return the Product, at your own cost and risk via courier, to the following Return Address :

Posim Petroleum Marketing Sdn. Bhd.
(HI-REV Junction Webstore)
Wisma Posim, Lot 72, Persiaran Jubli Perak,
40000 Shah Alam, Selangor Darul Ehsan, Malaysia

Condition of Product to be returned

4. Please return to us the Product in the following condition, within fourteen (14) working days of the Product being received by you at your nominated address:-

4.1 in its original condition;

4.2 unused, (unless to use the product will require installation/DIY); and

4.3 in its original packaging, with the price tags, wrappings, box, and accessories (if any) still attached.

Refund Procedure

5. All returns must be made via traceable courier to the above Return Address and use the downloaded Returns Form. The original proof of postage must be kept and produced if and when requested.

6. You are solely responsible for the delivery risks and condition of the Product to be returned until it reaches us at the Return Address. We will not be liable for any loss or damage prior to the Product's arrival at the Return Address. You are advised to package the Product to prevent any loss or damage to the Product or its box. Please ensure all Products are returned in their original packaging.

7. The return of a Product does not amount to an automatic refund by us. If you return the Product we will examine the returned Product to determine whether you are entitled to a refund by considering amongst others, whether the Product is in the condition as set out in Clause 4 (as applicable) and we will inform you of our decision within a reasonable period of time.

8. Any justified refund will include the delivery charges paid by you for delivery of the Product to you, the delivery charges amount shall not exceed the original charges incurred when product delivered to you.

Cancellation of Order

9. If you cancel your order but we have already processed the Product for delivery to you, please do contact our Customer Service team immediately in order for us to confirm if a cancellation, stop or refund is possible. Should the Product leave our warehouse and is not able to be retrieved back, you must not unpack the Product when it is received by you and you must send the Product back to us at the Return Address at your own cost and risks within 2 working days from the dateof the Product received.

10. Once you have notified us that you are cancelling your order, any sum debited to us from your credit card or other financial payment gateway will be re-credited to your account as soon as it is practicable for us to do so PROVIDED THAT the conditions in Clauses 5 to 9 above as are required of you are met. If you do not return the Product delivered to you or do not pay the costs of delivery of the returned Product, we shall be entitled to deduct the said costs from the amount to be re-credited to you.

Miscellaneous

11. We will refund using the same method originally used by you to pay for your purchase.

12. As it is our policy to endeavour to process orders immediately, it may not always be possible to stop an order from being despatched after your cancellation/request for a return and refund. After despatch, this policy will apply.

13. We may review and update this policy from time to time to reflect changes in the law and changes in our business practices, procedures and structure. While it is not generally feasible to notify you of changes to this policy, the latest version of the policy may be available on our Portal.

SHIPPING TERMS

General

Delivery service is currently restricted to locations within Peninsular Malaysia only.

Our current delivery charges per consignment are standardised to RM8.00 for the first 1 kg, with an additional RM1.50 being charged per subsequent 1 kg. All delivery charges are subject to 6% Goods and Services Tax (GST).

Delivery charges for orders will be calculated based on either the volumetric weight or actual weight of the parcel, whichever of the two is higher, unless stated otherwise.

Volumetric Weight

Shipping costs can be affected by the amount of space a consignment occupies, rather than the actual weight. This is the volumetric (or dimensional) weight. The volumetric weight of a shipment is a calculation that reflects how dense a package is. A low density package generally occupies a greater volume of space, in comparison to its actual weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; shipping costs are calculated based on the higher weight.

The formula used to determine volumetric weight for our consignments is given below:

Volumetric Weight(kg) = Length(cm) x Width(cm) x Height(cm) / 5000 (Volumetric Divisor)

Products purchased are delivered within 4 to 10 working days within Malaysia.

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

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